The art of banking, the art of war

British Army chief-turned-banking consultant Sir Peter Wall outlines to 1LoD the surprising message he gives the banks he advises – equip and empower your staff to fight their own battles.

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John Baskott

Welcome to 1LoD's 2018 Annual Report and benchmark study, the largest and most comprehensive survey ever conducted on the front office control sector. This year's report takes insights from the results of our 86-part survey answered by 21 of the world’s largest financial institutions. We hope you enjoy reading the findings and thank you to everyone who contributed to making it a success. To find out more about upcoming events, training courses and other content from 1LoD visit www.1lod.com

John Baskott, co-founder, 1LoD

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